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XCAP PROMOTIONAL ITEMS RETURN POLICY

All sales are FINAL on any promotional items sold on xcap.tv. Please make sure that you have read the Return Policy in detail before making any purchases on xcap.tv.

All Planned Performance Program sales are FINAL due to special discounts, promotional gifts and priority shipping.

XCAP RETURN POLICY

XCAP will accept returns of merchandise purchased directly from XCAP (online or phone) only when the following conditions are satisfied:

All items must be received by XCAP within 30 days of purchase. In all cases refunds will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the refund credit to appear on your statement.

The original packing slip is required for reimbursement. Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services

HOW TO RETURN AN ITEM

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN, LESS A 15% RE-STOCKING FEE, SHIPPING AND HANDLING, AND ANY APPLICABLE TARIFFS AND TAXES.